Alamo Reviews

I rented a car with Alamo in costa rica and I'm still waiting for my deposit to be returned. This was 2 months ago now. They also haven't returned my emails or answered my calls. AVOID using them!!

We rented a car for the log weekend and when we got there they didn't hav the car. They were not even sorry or helped to find a solution. Instead, they had a horrible behaviour and sent us off with nothing - they didn't even bother calling to let us know. Our holiday is completely ruined because it's a long weekend and we cannot find another car at this point.

Had an unbelievably fantastic experience here. Rental process at FLL was seamless thanks to agent who used computer screen to punch us through our reservation. Took three minutes. Got to pick out our car from any in the aisle and the Hyundai Accent was clean and worked perfectly. We drove nearly 1000 miles in 10 days and had no issues. Great A/C. Checked into MIA international with the warmest welcome and pricing was exactly as quoted. Great customer service on the phone as well. A perfect rental.

Worst experience ever.
Rented a car in Miami for 2 month, returning to New York.
Worst costumer service, worst road service. Had an issue with a key, couldn't get any help for 4 hours on phone!!! Been told we have a toll road pass, what was not true and we've been charged the full price. Every talk to consumer service lasted for about 2 hours, no clear answers, each one of them gave a different information. DO NOT EVER RENT CARS with Alamo!!!

My husband and I rented a vehicle from Alamo while we vacationed in Texas. We needed to purchase 2 new tires due to bubbles that form on the tires of the vehicle (due to nothing we did). It has been almost 2 months and we are still waiting for a refund. No contact whatsoever in regards to making it right for us. Very disappointed in customer service and refund due to the fact it was not caused by us

- They sell insurance in advance, which they then refuse themselves and make you purchase additional twice more expensive insurance on the spot
- They just thrown in the child seat in the back without securing it at all and charge you $75 for it
- For re-filling 1/2 of the gas tank they overcharge the price for an actual full gas tank
On the spot they are very rude and continuously try to rip you off... Never again using Alamo

Very uncomfortable from the beginning: Hidden extra fees (airport fee or forcing you to take an additional driver), no acceptance of debit cards, very slow and not very helpful service!

I’ve visited Dallas the last week, i had to rent a car from this place Alamo! DFW airport online! Through the pick up process
I can say this is the worst customer service i ever had , one of the company employees were so rude and disrespectful and won’t to offer any kind of help or apologize either way.while the dont have cars available.

If I could give less than a 1 star, I would. E?We reserved a full size SUV a week in advance. When we got to the front desk,, we discovered our SUV had been given to someone else, because the car they had reserved was given to someone else. I am legally blind an requested the full size SUV so that I would be able to manage getting in and out of the vehicle, and I was traveling with 4 other adults. Our only choice for accomidating 5 adults was a Dodge 1500. We accepted the truck as it was our only choice. The truck had no running boards and was quite high off the ground. I had to be boosted by my husband to even get into the truck. As a blind oerson, it is very difficult to jump out of a truck when you can't feel the ground beneath you. I have spent hours on the phone talking with representatives of Alamo who basically don't care. They won't switch out the vehicle for me. If I wanted to go back to the airport and wait for a full size SUV to be returned, they will be happy to make an exchange. Are you kidding me? I am suppose to sit at the airport on my vacation and wait for another car? They refused to bring a SUV to my hotel claiming its a service their company doesn't offer. Hmmmm.... Alamo and Enterprise are combined at the airport and Enterprise "picks you up". I was told roadside service will come pick up the truck and I can pay for a taxi or Uber to go back to the airport.... Really? At my expense? And again, take 2 hours out if my vacation to fix their mistake. Unbelievable. I told a customer service person that this level of service was pathetic. And he asked my to not use that type if language. ???? Pathetic, pathetic, pathetic!!!! The start of my vacation and my daughter's wedding has been ruined because of Alamo. I am not able to with her and her dad to the pre wedding events we had planned due to Alamos poor service and inability to care enough to make this situation right for me. I am thorough disgusted and heartbroken. Thanks Alamo. Pathetic is too nice of a word to describe hiw I feel about this company right now.

Had a car booked in Pisa via the supposed trustworthy Trailfinders. Arrived at the desk to be told they (Alamo) wouldn't hire the vehicle as my licence had expired. I pointed that the UK Government had extended all licences by 11 months due to C19 and the huge backlog in processing applications - they refused to accept this despite the EU also extending all licences for 7 months (including accepting UK licences). Consequently, left without a car with a hotel booked in one of the most remote areas of the country. Interestingly, all was OK - until I declined the huge insurance extras - at which point one of the 4 guys on the desk got in the car and drove it away!!! Trailfinders was as good as useless: after 17 minutes on hold to discuss the issue they came back with 'does your wife have a licence?' and, quite unbelievably, suggesting I try the other rental desks instead!!! I've advised Trailfinders of its liability in selling a service that one of its providers has failed to deliver but with the sort of boring predictability one now expects from so many travel companies in denial about their C19 related responsibilities, they're denying it all, suggesting any refund is reliant on Alamo. It never ceases to amaze me how ignorant these major companies are over consumer law related issues. I trust a trip to the courts will address that issue. Avoid both Trailfinders and Alamo.

Alamo is the worst , I mean worst company ever of all time, please go with avis or any other company, I beg you keep away, I had two reservations for two vehicles, we called up because we were gonna arrive 2 hours later than our original pick up time and to my surprise they then replied to us that our rates would change from $403.92 to $742.76????what in the WORLD??? How ??? Why???I almost threw up!!!they then transferred me to"the escalation department " which in reality are the "excuse department " which then tells you 300 different excuses why your rate changes! I have never in my lifetime experienced such appalling behavior. Please I beg you stay away from this garbage company. I went straight to budget and avis and ended up with a cheaper rate!!! Never again !!!! Alamo you are a joke!!!!

Awful experience, we got charged 1500 CHF without having done nothing. We rented a car at Zurich airport, the car body had some black spot on the bumper that the lady at the desk said it was just dirty, and she did not signed them on the check-in card. We used the car to drive on the highway and then we parked in a private garage. No accident, no thouching with other cars, nothing happened. We drove back to Zurich, gave the car back, the girl at the desk refused to do the check out, we just left the keys. Next morning, we received an invoice of 1500 CHF for scratches, no pics attached. We ran to the desk, and they showed us the pictures (the car was already gone): super small black spots, visible only zooming, that looked like the "dirty" the first lady said us not to worry about. We started a claim but a couple of weeks later, Alamo took from the credit card 1500 CHF, sending an invoice with re-painting of several parts of the car, changing of the lights and other points. After more than a month we are still trying to have our money back.